Important notes: We always recommend verifying the measurements and dimensions of the product, and we have made sure to clarify all important measurements for each product in the "Product Description" section. Please review the user guide of each product before starting to use it and ensure the correct method of use.
Return policy: We are honored to offer a return service within 7 days from the date of receiving the order in the following cases:
- If there is a manufacturing problem with the product, such as damaged parts upon arrival, you will be compensated with a new product within a maximum of 5 working days, and coordination will be made to retrieve the product you received.
- If the issue in your order is operational, such as receiving an incomplete quantity, the missing piece(s) will be sent to you within a maximum of 5 working days.
- If the customer receives a different product than the one ordered, the correct product will be sent to the customer within a maximum of 5 working days, and the incorrect product received will be handled appropriately according to the type of product.
- If there is a problem with the order due to shipping, you will be compensated with a new order of the same product within a maximum of 5 working days.
Return method: We are pleased to be contacted with us via WhatsApp: 966599403868 within 7 days from the date of receiving the order, attaching the order number and explaining the reason for the return. The request will be handled according to each case as clarified in the policy above.
Non-receipt of the order: There is always a possibility of issues that may lead to the customer not receiving the order, such as incomplete data in the order or not being present at the location, etc. Therefore, to ensure delivery to our valued customers, the order that is returned to us by the shipping company will be reshipped at our expense. If the customer does not wish to reship the order, the order value will be refunded minus the shipping fee within 14 working days from the cancellation date.
Return policy: We are honored to offer a return service within 7 days from the date of receiving the order in the following cases:
- If there is a manufacturing problem with the product, such as damaged parts upon arrival, you will be compensated with a new product within a maximum of 5 working days.
- If the customer receives a different product than the one ordered, the correct product will be sent within a maximum of 5 working days.
- If there is a shipping issue, you will be compensated with a new order of the same product within a maximum of 5 working days.
In appreciation of your trust in us and our products, we look forward to your contact within 7 working days from the date of receiving the order on WhatsApp: 966599403868, and the request will be handled with the appropriate and satisfactory procedure for our valued customers.
Important points when submitting a return request:
- The original product packaging must be present and unopened or unused.
- The return shipping fee is borne by the customer and is determined according to the customer's area.
- Return procedures require 10 working days to return the product plus 14 working days to refund the amount from the date of receiving the returned item. (Working days do not include official holidays and weekends).
- Cash on delivery: We confirm that the service fee for cash on delivery, paid upon delivery of the order, is non-refundable.
